Privacy Policy

1. Who We Are

This Privacy Policy applies to Master Monrovia Fence ("we," "us," or "our"), a fence contractor business located at 236 W Lemon Ave, Monrovia, CA 91016. We operate the website at monroviafence.com. If you have questions about this policy, contact us at sales@monroviafence.com.

2. Information We Collect

We collect information in two ways: directly from you when you submit a contact form or call us, and automatically when you browse our website.

Information you provide directly

• Your name
• Your email address
• Your phone number
• Your property address or service location (if you provide it)
• Any details you include in a message or quote request form

Information collected automatically

• Browser type, device type, and operating system
• Pages visited and time spent on pages
• Referring website or search query that brought you here
• IP address and approximate geographic location (city or region level)

We may use third-party analytics tools (such as Google Analytics) to collect and process automatically gathered data. These tools use cookies and similar tracking technologies.

3. Cookies and Tracking Technologies

Our website uses cookies - small text files stored on your device - to help us understand how visitors use the site. Cookies do not contain your name or contact information.

We use cookies for the following purposes:

• Analytics - to understand which pages are most useful and where visitors come from
• Performance - to help pages load properly across different devices and browsers
• Form functionality - to support our contact and quote request forms

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests, questions, or service inquiries
• To schedule and conduct on-site estimates and service appointments
• To send confirmations, follow-ups, or updates related to your request
• To improve our website and understand how visitors use it
• To comply with applicable laws and regulations

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

• With service providers who help us operate our website or manage communications (for example, our contact form provider). These providers are only permitted to use your information to perform services on our behalf.
• With analytics providers (such as Google) to help us understand website traffic. These providers receive anonymized or aggregated data.
• If required by law, court order, or government authority.
• To protect the rights, property, or safety of Master Monrovia Fence, our customers, or others.

6. Data Retention

We keep the information you provide through contact forms and phone calls for as long as it is reasonably needed to respond to your inquiry, complete any service work, and maintain business records. If you ask us to delete your information and there is no legal or business reason to keep it, we will do so within a reasonable time. Automatically collected analytics data is retained according to the terms of the third-party analytics provider we use.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA).

You may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of any marketing communications we send you

To exercise any of these rights, contact us at sales@monroviafence.com. We will respond within a reasonable time.

8. Data Security

We take reasonable steps to protect the personal information you share with us from unauthorized access, disclosure, alteration, or loss. Our website uses HTTPS encryption for data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, and you submit information at your own risk.

9. Links to Other Websites

Our website may contain links to third-party websites for your convenience or reference. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, contact us: